Terms of Use

Bail & Stone provides this website as a beneficial resource for gemstone jewellery shopping. These terms of use should be read carefully prior to making a purchase.

Product Descriptions & Images

We have taken great care to ensure all of our images depict the item for sale as accurately as possible. However, as all of our gemstones are unique, slight differences in colour may occur from time to time. Many of our gemstones are not treated so may exhibit their own beautiful characteristics. Please also note that the images you see will depend on your monitor, mobile device or television's capabilities and display settings. As a result, we are unable to guarantee that items purchased are an absolute exact representation of the actual merchandise.

Our website gives you the opportunity to view most items in larger or smaller sizes by clicking on the appropriate images. Every model of computer monitor, mobile device and television is different, with a variety of resolutions and screen settings. As a result the sizes of our jewellery images may appear to alter. However, we do make every attempt to make our online catalogue as accurate as possible, and our entire catalogue is routinely checked and updated.

Product Availability & Pricing

You can view prices and make orders in one of our multiple currencies: Pounds Sterling (GBP), Euros (EUR), US Dollars (USD), Australian Dollars (AUD), New Zealand Dollar (NZD), Canadian Dollar (CAD) and Swiss Franc (CHF). The exchange rate is variable and will change; there may therefore be slight differences in prices depending on which currency is chosen. The native currency of the Bail & Stone website is Pounds Sterling. With exception to potentially erroneous prices, displayed prices in all currencies are final. All items include VAT where applicable.

Most items at Bail & Stone are made to order. For this reason, unlike many online jewellers, as a customer, you will never experience back order issues when ordering from our store. Fulfilment is guaranteed on every order. For bulk and wholesale purchases, please contact us.

Typographical and system errors very rarely happen due to the accuracy of quality control and exceptional reliability of our server base. However, typographical errors may occur in pricing, product specification and data. Although we make every effort to avoid these situations, sometimes they do occur. Bail & Stone reserves the right to correct any inaccuracies and cancel any subsequent orders as a result of erroneous prices.

Sales, Offers, Discount Codes & Price Reductions

Discounts can sometimes be offered for multiple purchases by way of a discount code or as part of a telephone order, or for bulk and wholesale purchases. However, prices set for single items are final and at this point we are not open to negotiation for single items.

Discount codes cannot be used in conjunction with any other discount nor can they be used on sale items. Bail & Stone reserves the right to withdraw or amend discounts and offers at any time. Discount codes are only applicable to Bail & Stone jewellery, they cannot be used to purchase branded jewellery.

Gift Cards

Gift cards can only be redeemed at bailandstone.com and can only be used once per transaction and per customer. Gift cards can be used on sale items but cannot be used in conjunction with any other promotional codes. Gift cards can only be redeemed against Bail & Stone jewellery, they cannot be used to purchase branded jewellery or order upgrades including, but not limited to, chain upgrades or ring resizes.

Delivery Timescales

If an order is placed before 4pm (GMT) time Monday to Thursday, it will be dispatched on the same day. If an order is placed on a Friday before 12pm (GMT), it will be delivered on the following Monday. Orders placed on a Friday after 12pm will be delivered on the following Tuesday. Public holidays will extend delivery times by one day.

European and other international orders are typically delivered within 48 hours using DHL Express delivery. Depending on your location, this time frame may be extended to 72 hours. You'll receive all tracking information via email to keep up-to-date with your order's progress.

Insurance & Security Policy

All shipments are fully insured and traceable. For added security orders must be signed for on delivery, which will require someone to be present at the delivery address. In the unlikely event of an invalid or inaccessible address, or lost package, we will contact you immediately and arrange a redelivery.

Bail & Stone is partnered with Adobe Commerce to provide the highest level of website security available. The entire website is protected by an Adobe SSL certificate, a 256-bit high assurance certificate that guarantees the safety of all your personal and payment information. Additionally, we are fully PCI DSS compliant, adhering to the standards defined by the Payment Card Industry Security Standards Council.

If you provide your mobile telephone number, our courier services (DHL or DPD) will endeavour to text you when your order is on route which gives you an option to leave in a safe place. If the leave safe option is chosen, Bail & Stone would not be liable for any occurrences of the order being declared lost.

International Orders

Worldwide delivery is available, however we do reserve the right to refuse any order destined to what Bail & Stone would classify as a high risk country, postcode or zip code. In the interests of cardholder and merchant security we may also ask for proof of card ownership, utility bills and/or bank statements. All information received will be dealt with confidentially.

Alternative Delivery Addresses

When placing your order, you can provide a separate billing and delivery address in the checkout for example if you want to use a card registered to your home address for payment but have your order delivered to your work address. You can also choose to have your order delivered to a different recipient and address. If you've provided your mobile telephone number, DPD will send you a message when your order is on its way and will give you the option to request that your package is left in a safe place. Please note that if you choose the safe place option, Bail & Stone will not be liable for any occurrences of the order being declared lost.

Ethical Policy

Our strict ethical policies ensure the complete elimination of unfair treatment, substandard conditions, or any conflicts associated with individuals or organisations within the supply chain.

Bail & Stone don't and will never purchase, sell, or distribute conflict diamonds (also known as blood diamonds). Conflict diamonds refer to diamonds sourced from areas controlled by insurgencies and forces that use the profits to fund illegal activities.

Registered Office Address

Bail & Stone Ltd.
Endurance House
Queensway South
Newcastle upon Tyne
NE11 0EF
United Kingdom

UK Company Number: 14906394